Privacy Policy

Account data (name, email, password), the content you upload (briefs, media, brand assets, cloned voices and likenesses you provide), the social accounts you connect, and usage data such as pages visited and features used. Payments are handled by our payment processor. We never store full card numbers. SocialFaktory is not directed to children under 16, and we do not knowingly collect their data.

To run the service: generate your videos, publish to your connected channels, bill your subscription, prevent abuse, and improve the product. We do not sell your personal data.

Your briefs and media are processed by AI infrastructure to generate video, voice, and translations. Content you upload is used to produce your output, not to train public models. Cloned voices and likenesses are processed only with your explicit consent and only to generate your content; you can delete them at any time.

We share data only with service providers needed to operate SocialFaktory (hosting, payment processing, AI processing, email) and with the social platforms you explicitly connect when you publish. Providers are bound by contracts limiting use to our instructions. Our infrastructure is hosted in the United States; where your data is transferred internationally, we protect it with the safeguards required by applicable law.

We keep your data while your account is active. When you delete content or close your account, we delete or anonymise associated data within a reasonable period, except where law requires retention.

You can access, correct, export, or delete your personal data, and object to or restrict certain processing. Email us and we'll act on the request within the timelines required by applicable law. If you are in the EEA or the UK, you can also lodge a complaint with your local supervisory authority. We do not sell or share your personal data as defined by the California Consumer Privacy Act.

Privacy questions and requests: hello@socialfaktory.com